Delete your data

1. Choose what to delete

Deletion in Afiaz is not all-or-nothing. Pick the option that matches what you actually want:

2. Disconnect a connected account

Disconnecting removes the stored access token and identifiers for that account immediately. Afiaz stops publishing, stops receiving messages, and can no longer reach the account at all.

1. Sign in to Afiaz.
2. Go to Channels for messaging accounts (WhatsApp, Instagram, Facebook, SMS, email), or Social Studio for publishing accounts.
3. Find the account in the list and select Disconnect.
4. Confirm. The credentials are erased at once.

Messages already delivered to your inbox stay in your workspace after disconnecting, so you keep your history. To remove those too, delete the conversations as well or request full deletion.

Revoking from Facebook instead

You can also cut Afiaz off from the Meta side, which works even if you cannot sign in to Afiaz:

1. On Facebook, open Settings & Privacy → Settings.
2. Select Business Integrations (or Apps and Websites).
3. Find Afiaz in the list.
4. Select Remove, and tick the option to delete the activity Afiaz posted, if offered.

This revokes our access tokens. To also erase the data Afiaz already stored, follow the full deletion request below.

3. Delete individual records

Workspace owners and admins can remove data piece by piece without closing the account:

• Contacts — open Contacts, select the contact, and delete it. This removes their name, email, phone, tags, and event history.
• Conversations — open Inbox and delete the thread to remove its messages.
• Content and campaigns — delete drafts, scheduled posts, and email campaigns from their respective screens.
• Business Brain — edit or clear your business profile from onboarding at any time.

Deletions here are permanent and take effect immediately.

4. Request full deletion

Closing an Afiaz workspace erases everything in it, so we handle it by request rather than a button that could be pressed by accident.

Email afiaz.support@angelfss.com from the email address on your Afiaz account, with the subject "Data deletion request", and tell us:

• Your account email address.
• Your workspace name.
• Whether you want the whole account deleted, or just one workspace.

If you cannot email from your account address, write from any address and we will verify your identity another way before acting. We may need to ask you a question or two — this protects you from someone else deleting your data.

What happens next

1. Within 30 days — we acknowledge your request and confirm what will be deleted.
2. Within 30 days — we permanently delete the data from our live systems.
3. Within 90 days — the data ages out of our encrypted backups.
4. We email you to confirm when deletion is complete.

Deletion is free and permanent. We cannot restore a deleted workspace, so export anything you want to keep first — ask us in the same email and we will send you an export before we delete.

5. What gets deleted

A full deletion removes:

• Your user account, name, and email address.
• Your workspace, its members' roles, and its settings.
• Your Business Brain profile.
• All contact records and their event history.
• All conversations and messages held in your inbox.
• All connected account credentials and access tokens.
• All content, campaigns, automations, and ad configurations.
• Stored insights and performance figures for your workspace.

What we have to keep

A small amount of data survives deletion because the law requires it or because it no longer identifies you:

• Billing and tax records — invoices and payment references, kept for the period tax law requires. We cannot delete these on request.
• Security logs — a minimal record that an account existed and was deleted, kept to defend against fraud and to prove we honoured your request.
• Anonymised statistics — aggregate figures that can no longer be linked to you or your workspace.

Data held by third parties is not ours to delete. Payment records at Paystack, and posts already published to Facebook, Instagram, or LinkedIn, must be removed through those services directly.

6. If a business contacted you using Afiaz

If you received a message from a business that uses Afiaz and want your details removed, that business controls your data, not us — they decide what they hold and for how long. Contact them directly and ask them to delete your record.

If they do not respond, email afiaz.support@angelfss.com with the business name and the message you received. We will pass the request on and help them honour it, and we will tell you what we have done.

7. Your wider rights

Deletion is one of several rights you hold. You can also request access to your data, correct it, export it, or object to how we use it. Our privacy policy explains all of them, along with how to complain to a regulator if you are not satisfied with our response.

8. Contact